ROI Calculator
How much could you save?
Enter your return volume and average order value. See what Forwarding saves you in month 1 (ramp), at benchmark (month 3+), and cumulative across 12 months.
Your first-year net savings
€26,785/ year 1
Net of all IGF fees (per-Forward tier and the representative monthly platform fee). Already accounts for the 90-day adoption ramp.
Months 1 through 12. Month-by-month net benefit. Months 1–2 ramp; month 3 onwards at benchmark.
4,662
Forwards in year 1
1.4 tonnes
CO₂ avoided
€2,435
Monthly net savings at benchmark
€6.43
Net saving per Forward
How this projection works+
How this projection works. Forwarding adoption builds during the first 90 days as your product-page presentation iterates and your customers become familiar with the option. Month 1 typically runs at ~40% of benchmark adoption, month 2 at ~70%, and month 3 onwards at full benchmark (35% of returns Forwarded). The first-year total reflects this ramp: the bulk of the annual benefit is the 10 months at steady state.
Why a 90-day pilot. The ramp is the reason the pilot is 90 days. A 30-day pilot captures month 1 only, which underrepresents what Forwarding does at steady state. A 90-day pilot gives you all three stages: the ramp, the mid-ramp, and the benchmark. After 90 days, you're seeing the numbers the calculator projects for month 3+.
Benchmark assumption. The 35% benchmark is the Forwarding rate achievable with Kuyichi-level product-page presentation. We help you set this up during onboarding. If your presentation runs below benchmark, numbers scale down proportionally: the calculator represents what a properly-onboarded retailer sees.
IGF per-Forward fee estimated at €2.00; actual tier depends on volume. Platform fee in the calculator scales with volume (roughly €50–€750/month, anchored to €250/month at a mid-sized retailer). Exact pricing is quoted during scoping.
Want a more precise estimate for your webshop?
The calculator uses industry averages. On a call we can use your actual return data (product categories, return reasons, seasonality) to give you a number you can put in a business case.
How we calculate this
| Forwarding rate at steady state (month 3+) | 35% |
| Cost of conventional return to retailer | €30 |
| Saving per Forward at the €75 reference average order value (AOV) | €8.50 |
| Scaling by average order value | Linear with AOV for most components |
| CO₂ saved per Forward | 310g |
| IGF fee per Forward | ~€2.00 |
The 35% Forwarding rate assumes proper product-page presentation. Our live data at Kuyichi (43%+ sender adoption, 4.8/5 buyer rating) is the existence proof that the benchmark is reachable: retailers onboarding work with our team during setup to iterate toward it. Early-pilot numbers may be lower as the presentation matures.
Where the saving comes from
Fewer warehouse roundtrips
Every Forwarded return is one less shipment to the warehouse and one less shipment back out. You save on return logistics, handling, repackaging, and outbound fulfillment, all on a single item.
Less depreciation and write-offs
Returns that sit in the warehouse lose value daily. Seasonal items, last-season styles, and items that fail quality checks get written off. Forwarding sells the item immediately, before depreciation begins.
Lower customer support load
Returns that go directly to new buyers resolve faster. Less back-and-forth, fewer 'where is my refund' tickets, less warehouse exception handling.
Real result: Kuyichi
43%
of consumers chose Forwarding
4.8/5
buyer rating on Forwarded purchases
310g
CO₂ saved per Forwarded return
Kuyichi went live on Forwarding in February 2025 using their Magento plugin and our in-house return portal.
Read the full case →