Cut costs and help the planet with peer-to-peer returns
Say goodbye to costly returns to the warehouse, get a grip on returns and help the planet.
Customer opts in to Forwarding item to a next customer
The customer registers the return in the return portal and opts in to holding on to the item for a couple of days, until the resale is made and the shipping label is created.
Customer uploads photos to confirm it’s still in brand new condition
The Forwarding consumer takes pictures of the item and packaging. When consumers have a dispute, we check these pictures.
Label is generated and package is sent as usual
The moment the item is resold, the consumer is asked to Forward the item. At the postal point, the consumer’s bar- or QR-code is scanned and a shipping label is put on the package. Just as it is done now.
No resale before the deadline? Then the shipping label points to your warehouse or if preferred, to one of your stores.
The buyer confirms the condition of the item
The buyer gets 3 days to rate the Forwarded item. A good rating automatically refunds the Forwarder and an optional financial reward. A bad rating triggers a double-check from It Goes Forward to understand what might have gone wrong.
What makes It Goes Forward different?
Optimum discount calculation
Our smart pricing engine ensures the best possible discount on returned items, maximising both sales and margins for your business.
AI-native for efficient matching
Our AI technologies MCTS and ADP match returns with new buyers, reducing the need for processing returns in your warehouse.
Reduce CO₂ emissions by 30%
By forwarding returns directly to new customers, we cut transportation emissions by up to 30%, helping your business go green while boosting profits.
Free yourself of the returns rat race and start offering return-deals
Say goodbye to the roundtrip that returns make to your warehouse and enable your consumers to Forward their returns to a next consumer.