Pricing
You always save more than you pay us.
A monthly platform fee plus a per-Forward fee, charged only when a Forward is actually sold. Every Forward saves you €5 to €12. Our fee is €1.50 to €4.50, tiered by volume. The net is always positive.
€5 to €12
Saved per Forward
retailer's direct cost reduction
€0
Setup fee, integration fee, or lock-in
Savings based on warehouse return cost benchmarks. Per-Forward fee tiered: high volume pays less.
These numbers are not projections. They are grounded in real e-commerce return data and confirmed by live client results at Kuyichi. Read the research →
The math
Two components. Nothing else.
Monthly platform fee
From a low monthly fee
Scales with volume and service level · quoted in a 30-minute scoping call
A fixed monthly fee covering platform access, the matching algorithm, the return portal integration, consumer notifications, CO₂ reporting, and ongoing support. Fees scale with volume and service level: a larger retailer with a dedicated account manager pays more, a smaller retailer pays less. We quote after a 30-minute scoping call.
Per-Forward fee
€1.50–€4.50
Tiered by monthly Forward volume
A fee charged only when a Forward is successfully completed: the return is matched, the buyer receives the item, and the buyer rates it positive or neutral. Between €1.50 and €4.50 per Forward, tiered by volume. Under 100 Forwards per month: €4.50. Over 5,000 Forwards per month: €1.50. Exact rates in your proposal.
Every Forward saves you €5 to €12 against the cost of conventional warehouse handling. Our per-Forward fee is always less than the saving. You cannot lose money on a Forward: the algorithm only triggers when the math is in your favour.
In practice
What it looks like for a real webshop, at steady state
A fashion webshop processes 2,000 returns per month at €75 average order value (AOV). Figures below represent month 3 onwards, the benchmark reached after the 90-day ramp. Month 1 runs at about 40% of this, month 2 at about 70%.
Inputs
Costs to IGF
Savings
Based on the 35% Forwarding rate achievable with Kuyichi-level consumer presentation (43%+ sender adoption at Kuyichi, live since February 2025). Retailers onboarding Forwarding work with our team during setup to reach this benchmark. Early-pilot numbers may be lower as product-page presentation iterates toward the benchmark. Platform fee shown is representative for a mid-sized retailer: your quote is set during a 30-minute scoping call and scales with volume and service level. Per-Forward saving is the net of warehouse handling, logistics, depreciation, and write-off risk; it scales with average order value.
Pricing by volume
Per-Forward fee, by volume
Monthly platform fee is quoted separately, based on size and support level. For enterprise clients (typically 2,000+ returns per month), pricing is fully customised. See our enterprise programme →
What you get
Included in every engagement, regardless of size
Platform & integration
- Plugin or API integration
- Full access to the matching algorithm
- Return portal integration (Returnless, Bleckmann, or custom)
- Shipping label generation (DHL, PostNL)
- Branded consumer emails
- REST API and webhook access
- Support in English and Dutch
Reporting & compliance
- Per-transaction CO₂ savings data
- Monthly performance dashboard
- CSRD-applicable reporting export
- GDPR Article 28 Data Processing Agreement
- Security documentation for procurement
- Monthly contract, no lock-in
- Free cancellation with 30 days' notice
Enterprise clients additionally receive dedicated account management, custom SLAs, and on-site onboarding. Enterprise details →
The entry point
The honest entry point: a 90-day pilot
Most retailers don't start with a full contract; they start with a pilot. Monthly platform fee applies from day one. Per-Forward fee applies only to successful Forwards. No setup fee, no commitment beyond the month you're in. At 90 days you have real adoption data, real savings, and you decide whether to continue. Most clients do. But if Forwarding doesn't work for your category, you will have paid only for actual Forwards completed.
Common questions
Frequently asked questions
What exactly does the monthly platform fee cover?
Platform access, matching algorithm runs, return portal integration, consumer notification delivery via Postmark, per-transaction CO₂ reporting, monthly performance dashboards, API access, and support. It does not cover warehouse operations or physical logistics: those remain with your existing providers. Platform fee scales with volume and service level: larger retailers with dedicated account management pay more, smaller retailers pay less. Quoted after a scoping call.
Why don't you publish the monthly fee publicly?
Because it genuinely depends on scope. Platform fee varies with: return volume (larger retailers use more infrastructure), service level (dedicated account management vs shared support), integration complexity (plug-and-play vs multi-ERP), and number of markets. Publishing one number would either overprice small retailers or underprice enterprise. We quote after a 30-minute scoping call, and we quote honestly, no tier gatekeeping.
What if Forwarding doesn't save money on a specific order?
The algorithm doesn't trigger. If a return is cheaper to send to the warehouse, because of product category, distance, or match probability, that's what happens. You are never charged a per-Forward fee on an order where Forwarding wasn't the right call. You also never pay more than you saved on any individual Forward.
Are there any setup fees or integration costs?
No setup fee. Plugin integration (Shopify, Magento, BigCommerce, Salesforce Commerce Cloud) is free, just install and configure. Custom API integrations are scoped per project; we typically waive integration costs and bill against the first months of savings if the integration work is significant.
What's the minimum volume that makes sense?
Roughly 50 Forwardable returns per month. Below this, the per-Forward fee is low but the absolute savings are too small to justify a pilot. Below 50/month we usually recommend waiting until volume grows. A specific qualification call takes 15 minutes.
What's the contract term and cancellation policy?
Monthly contract by default. Cancel with 30 days' written notice. No multi-year lock-in, no cancellation penalties, no clawbacks. We believe in retaining clients by continuing to save them money, not by holding them hostage.
Do you offer a discount for annual or multi-year commitments?
We can discuss it, but we generally don't push annual commitments. Our stance: if Forwarding is working for you, you'll stay. If it isn't, we'd rather you leave quickly so we can improve rather than be locked in while unhappy. For enterprise clients with complex procurement requirements, annual terms are available on request.
How does billing actually work?
Monthly invoicing. Platform fee billed on the first of the month. Per-Forward fees billed at month-end based on Forwards completed that month. 30-day payment term. Invoices via email, payable by bank transfer or SEPA direct debit. SEPA direct debit is our preferred method: simpler for both of us.
Can agencies and partners earn a revenue share?
Yes. Agencies and system integrators that refer and implement Forwarding for their clients earn a revenue share on the per-Forward fee: recurring, no cap. See the agency partner programme at /for-agencies for the full model.
Ready to see what Forwarding costs for your webshop?
A 30-minute call gets you a real quote: platform fee, per-Forward tier, and a projected monthly saving based on your return volume.
Or just run the calculator →