A new way to sell returns directly to customers
It Goes Forward enables retailers to sell a return item at a discount and send it directly from the returning customer to the buying customer, or to a physical store. Unleashing a myriad of benefits.
What is takes to forward products
A retailer’s need or desire to change its return process
Evidently, a retailer has to have the need or desire to change its current return process. See “Benefits” for more information
The need comes from excessive costs, an untenable environmental impact or operational need to get a grip on its return volumes.
A desire comes from realising the potential of article forwarding. Provide your customers with a more environmental way of returning, reach your sustainability goals and better understand the returning behaviour of your customers.
Enhanced Customer Experience
Clear gains for your customers
Clear financial and environmental gains convince customers to buy a product that comes straight from another customer. Gains offset the concerns about packaging or delayed shipment.
Buying customers get discounts and reduce their CO2 emission when buying a forwarded product. Forwarding customers help to reduce CO2 emissions and can be rewarded in multiple ways.
Trust and quality assurance
Multiple measures ensure an on-par shopping experience. Customers are asked to rate the received item. On- or above-par forwarding customers are rewarded with e.g. loyalty points. Customers that forward below-par are warned, with the ability to block them from future forwarding. Only products with a return reasons that allows forwarding are forwarded. E.g. customer ordered the wrong size.
A seamless experience for customers
Ease of use
Customers enjoy a more efficient and sustainable return process while taking advantage of special offers.
For customers, little changes in the practicalities of shipping or buying. For retailers, IGF provides privacy-ensured shipping labels, advises on the moment of refunding and the implementation of a return portal if not yet in place.
Just as safe as any other method
Fraud and Abuse minimisation
Fraud and abuse can happen in package forwarding. IGF detects anomalies at an early stage to prevent escalation. Once detected, customer accounts and IP-addresses can be blocked (after warning) from future article forwarding. Returns from fraudulent or abusing customers from then on come back to the retailer’s warehouse.
